Return and Exchanges:
Please read carefully.Orders
cannot be cancelled once placed as once they are placed they are
considered in process and can be in transit anytime before the 15 days
or shortly after.
Holiday Policy and Year Round Policy: We can only give Store Credit,
no refunds. For Exchanges, shipping fee paid by customer for item
1 item per order taken back, after 1 item exchanged all other items
exchanged on order will incur a $12.00 handling fee plus shipping back
to you., PLEASE MEASURE Your Pet CAREFULLY... . No current sales or discounts will apply for exchanged items.
Card or Paypal invoice will be charged for re-stocking fee and shipping
expenses. Credit issued good up to 1 year from date of original
purchase, if customer wishes to wait on choosing items at a later date.
Refunds are given only if manufactuer defect. Return Authorization
required for exchanges. Merchandise sent to any address without Return
authorization will be returned to sender. Please do not Re-0rder the
item you wish to Exchange for thru our Online Shopping Cart, we
will only give a Store Credit for this new order. *****
Exchanges are only accepted if the items does not fit or if its defective. Please
do not ship a return or exchange item to The Ritzy Rover. Items
returned to The Ritzy Rover will be sent back "Return to Sender" if we
have not been contacted first. If you wish to return an item , you
must contact us within 5 days of receiving shipment. Merchandise must be
returned in it's original, new and unused condition within 15 days of
receipt. All products must be returned in original packaging and sent
back to us using an insured method such as Fedex or UPS with a tracking
number. The customer is responsible for original and return shipping
charges on all returns and exchanges. We will determine whether or not
an item returned is unused, and is in original condition. Credit or
exchanges will be provided once original item has been received.
To help us quickly exchange an item for you please e mail us at firstname.lastname@example.org with the following information:
- Your Name
- Order Number
- Item you wish to Exchange
- Size/ Color/ or Style you wish to Exchange For
We will e mail you will
availability and shipping charges of the item you wish to exchange for.
Please keep in mind different times of year are busier than others for
our designers, seamstresses, and manufacturers. The original order may
have been placed when shipment and transit times runs smoothly.
Holidays and change of seasons are always busier and this may cause a
delay in being able to receive the items in a timely manner.
Due to strict health regulations Dog Beds, Pet Carriers and Toys
cannot be returned or exchanged. Each carrier, bed offered by The Ritzy
Rover has detailed measurement information. Please make sure your pet
will be comfortable in the one ordered.
Please take into consideration
the cost and time involved in returning and exchanging items. Most
items are returned because the pet was not measured. Measuring your pet
is the only way you will know if the item will fit properly.
Custom or personalized items
are not returnable for credit unless there is a workmanship error.
Personalized, custom and perishable and seasonal items are final and cannot be exchanged or returned. Any seasonal items such as NFL jackets, hats, any licensed products are not returnable and fall under seasonal items. Please make sure measurements are correct before ordering.