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Return and Exchanges:

Please read carefully.

Orders cannot be cancelled once placed as once they are placed they are considered in process and can be in transit anytime before the 15 days or shortly after.

Christmas , Holiday  Policy and Year Round Policy: We can only give Store Credit, no refunds. For Exchanges, shipping fee paid by customer for item exchanged for.

Exchanges: 1 item per order taken back, after 1 item exchanged all other items exchanged on order will incur a $12.00 handling fee plus shipping back to you., PLEASE MEASURE Your Pet CAREFULLY...  . No current sales or discounts will apply for exchanged items.    

Credit Card or Paypal invoice will be charged for re-stocking fee and shipping expenses. Credit issued good up to 1 year from date of original purchase, if customer wishes to wait on choosing items at a later date. Refunds are given only if manufactuer defect. Return Authorization required for exchanges.  Merchandise sent to any address without Return authorization will be returned to sender. Please do not Re-0rder the item you wish to Exchange for thru our Online Shopping Cart, we will only give a Store Credit for this new order. *****

Exchanges are only accepted if the items does not fit or if its defective.  Please do not ship a return or exchange item to The Ritzy Rover. Items returned to The Ritzy Rover will be sent back "Return to Sender" if we have not been contacted first.  If you wish to return an item , you must contact us within 5 days of receiving shipment. Merchandise must be returned in it's original, new and unused condition within 15 days of receipt. All products must be returned in original packaging and sent back to us using an insured method such as Fedex or UPS with a tracking number. The customer is responsible for original and return shipping charges on all returns and exchanges. We will determine whether or not an item returned is unused, and is in original condition. Credit or exchanges will be provided once original item has been received.

To help us quickly exchange an item  for you please e mail us at info@theritzyrover.com  with the following information:

  • Your Name
  • Order Number
  • Item you wish to Exchange
  • Size/ Color/ or Style you wish to Exchange For

We will e mail you will availability and shipping charges of the item you wish to exchange for. Please keep in mind different times of year are busier than others for our designers, seamstresses, and manufacturers. The original order may have been placed when shipment and transit times runs smoothly. Holidays  and change of seasons are always busier and this may cause a delay in being able to receive the items in a timely manner.

Due to strict health regulations Dog Beds, Pet Carriers and Toys cannot be returned or exchanged. Each carrier, bed offered by The Ritzy Rover has detailed measurement information. Please make sure your pet will be comfortable in the one ordered.

Please take into consideration the cost and time involved  in returning and exchanging items.  Most items are returned because the pet was not measured. Measuring your pet is the only way you will know if the item will fit properly.

 Custom or personalized items are not returnable for credit unless there is a workmanship error. Personalized, custom and perishable and seasonal items are final and cannot be exchanged or returned. Any seasonal items such as NFL jackets, hats, any licensed products are not returnable and fall under seasonal items. Please make sure measurements are correct before ordering.

 

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